Payment methods

Payment for your order can be made in the following ways:

  1. PayPal

Online payment through PayPal service

  1. Credit Card

Complete your order and pay with your credit card.

By debiting credit, debit or prepaid card Visa, MasterCard, Maestro, AmericanExpress.

To ensure the complete security of electronic credit card transactions, card payments are processed through Eurobank’s Eurobank Ecomerce electronic payment platform and use TLS 1.1 encryption with 128-bit encryption protocol (SecureSocketsL) – SecureSocketsL. Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

In the secure form of filling in Eurobank you can fill in all the necessary fields (card number, expiration date and issuing bank).

We suggest, for your own safety, to be present at the delivery of your order, having your ID and credit card with you.

  1. Cash on delivery

Pay in cash for your order upon delivery by our transport company at your place.

  1. Deposit in a bank account.

Pay by deposit in one of the following bank accounts:

Eurobank

0026.0064.97.0200465820 – TOTAL HEALTH SOLUTIONS AE

IBAN: GR 5402600640000970200465820

BIC: ERBKGRAA

Alpha bank

119.00.2320.006810 – TOTAL HEALTH SOLUTIONS AE

IBAN: GR 8901401190119002320006810

BIC: CRBAGRAA

Piraeus Bank

5060-073350-591 – TOTAL HEALTH SOLUTIONS AE

IBAN: GR 0901720600005060073350591

BIC: PIRBGRAA

In your deposit you will need to enter your Name as well as your order number (presupposes the production of an order number by our system at an earlier stage).

After completing your order, you will be notified immediately with an informative e-mail (there is a possibility that the informative e-mail was sent to the Spam / Junk of your mail). The products that are available for orders that will be received until 14:00 on a working day are sent directly by us by courier. Orders received after 14:00 will be shipped the next business day by courier. Estimated delivery time is 2-3 working days. For some remote areas the delivery time can reach 3-4 days. Non-immediately available products are shipped as soon as they become available. Deliveries are made on working days between 10:00 – 18:00. Our company is not responsible for delays that will arise due to the fault of the courier company or for reasons of force majeure. In any case, we are committed to making every effort to eliminate the problem.

Transportation costs

Inside Greece

Charge within the Prefectures of Attica and Thessaloniki EUR 3.50

Charge to other land destinations EUR 5.00

Charge to island & inaccessible destinations EUR 7.00

Domestic shipments are made with ACS

Abroad

For weight up to 0.5 Kg. EUR 8.40

For weight up to 1 kg. EUR 10.00

For weight over 1 kg EUR 15.50

Shipments abroad are made with ELTA.

Any additional charge that arises for the handling of the shipment abroad is borne by the consignee (eg customs fee, if any)

If and when there are new prices, the e-shop will be informed.

* According to IATA regulations, the charge for each shipment depends on its volume and weight. In case the result of the titration of the shipment (LENGTH X HEIGHT X WIDTH in cm / 5000) is greater than its actual weight, the charge is made according to the result of the titration.

All the above prices include VAT. Upon completion of your order you will receive an email with the analysis of your order.

Returns policy

In case of any product defect found upon receipt, we undertake its immediate replacement without any additional financial burden to the customer as soon as we are notified either by phone (2130081013) or by e-mail (info@ths.gr).

In case the return is not made within 14 calendar days from the day of receipt, neural.gr has the right not to accept the products back and not to replace them. In case of non-defective product, this can be returned if: a) The date of receipt of your order with the date of submission of the request for return (by phone or e-mail), does not exceed 14 calendar days, and b) the packaging has not been violated and is in its original condition. In this case the customer is charged with the shipping costs after consultation.